BOOKING YOUR TICKET NOW!
Giligili Fastboat > FAQ
Gili Gili Fast Boat is an Indonesian company operating under the name PT. Trans Marine Indonesia specializing boat building, mechanical supplies and marine operations. Gili Gili Fast Boat was established in 2009 to handle daily boat transfers from Bali to Lombok & the Gilis (Gili Trawangan & Gili Air). Gili Gili Fast Boat is the luxury Fastboat business departure from Padang Bai . We has a full-service boat management office in Bali as well as representatives in Lombok & Gili Trawangan.
Our services range from routine maintenance and detailing to comprehensive operational administration. Our team is fully qualified in boat operations and maintenance with necessary local knowledge to provide passengers with a pleasurable boating experience. We also offer private charters for groups and individual leisure to explore the islands. We always take care of our guest as best we can, ensuring you arrive at your destination in reasonable time, depending on the situation.
All boats are certified to International Safety Management standard and carry life-jackets, life-rafts, ship to shore radio, distress flares, throw rings, fire-fighting equipment and EPIRB. The Electronic Position Indicating Radio Beacon sends out a distress signal automatically for at least three days after being immersed in water, for detection by rescue services.
Up to 25kg check in (of usual proportions) and a hand carry baggage.
Passenger liability covers all passengers up to 70 years of age are covered for up to IDR 500,000,000 for death or dismemberments and IDR 50,000,000 hospitalisation.
Yes, in good seas conditions, but you must come down if instructed to do so by the crew. Use sunscreen and your sunglasses take some picture and upload that to your social media don’t forget to tag us #giligilifastboat.
Sea-sick pills are provided at reception before departure and on the boat. Try to take one at least 30 minutes before boarding.
This depends on time of day and how many guests are being picked up and dropped off. Early in the morning From Central Bali to Padang Bai (East Bali departure) takes around 1 hour after last guest have been picked up for the early 8.00am departure, a little longer for drop off and the 1pm departure.
If you have a flight out on the same day of travelling with us, please let us know flight details and ensure we have a number and email address to contact you. We will do our best to prioritise you for the best alternative transport (usually local flight) and do our best to get you to the airport if there are any delays or cancellations.
Changes cannot be made within 48 hours of travel, but outside of that yes re-scheduling is no problem as long as we have seats available. Please note that for cancellations less than one week prior to travel we charge 50% cancellation fee, within 48 hours the fee is 100%. Please note that these fees do not occur if the trip is cancelled due to force majeur (eg bad weather, or cancelled flights due to volcanic activity).
This sometimes happens, though is very unusual outside of rainy season. We always inform passengers as soon as possible when a cancellation occurs, and offer the following options:
Reschedule for another day – subject to availability
Cancel trip, make your own arrangements and get full refund of your ticket price
Take flight, if available, usually at no additional cost (its covered by your boat ticket) with transport to and from airports provided by Gili Gili Fast Boat
Take slow ferry, with a partial refund of ticket price, depending on costs incurred for the alternate transport. Land transport is provided in Lombok. Gili Gili Fast Boat staff member will guide passengers on throughout the trip to deal with tickets etc.
Online is the best option, where we offer live availability and instant confirmation. You simply need to select your route and date and fill in the details provided. Payment is easy with credit card or via Paypal. Alternatively you can call our reservations numbers anytime from 7.00am to 10.00pm or visit any of our offices. We do not recommend showing up without having made a reservation as we often get full during busy periods.
For some last minute bookings (eg by phone the day before), we can offer the option of payment upon departure.
We strongly advise against using small tour desks in Bali, Gilis and Lombok. Book direct with us to get best discounts and reliable information. Many small kiosks are unlicensed and you have zero chance of getting any refund if things go wrong, and mis-communications are common – eg people get booked onto the wrong boat. Booking directly with or through a reputable travel agent is highly recommended.
Yes, we usually run various promotions throughout the year ranging from 10% to 20% discount for online booking, telephone booking or walk-in to one of our offices. See website or call us for details. If you enter a search in our booking engine, the price after discount will be shown for your selected dates.
Yes, we do the pick up service and drop off service. and also we have FREE PICK UP AND DROP OFF SERVICE AREA central area ( Sanur, Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Tanjung Benoa, Denpasar central Ubud and Padang Bay).
Travel is by horse and cart (cidomo), which you can arrange upon arrival if your hotel is a long walk away, or contact your hotel before-hand to have it standing by when you arrive.
In Lombok, we strongly advise that you ask your hotel to arrange a pick up from the harbour at Bangsal – they all know where to go. The local community does not allow taxis, Uber, Grab etc to wait at our harbour area, and you will not get the best prices from transport providers on standby. However, you can take local taxis from within Lombok (eg from Senggigi) TO the port area. Taxis can drop you off at the harbour, but cannot pick you up: local protectionism!
No problem, just let us know when you have made your arrangements. Please note that if you do not tell us at least 24 hours before hand, we may not be able to provide transport!